Has your Encompass file moved to the "Inactive Leads" folder and now says it is read-only? This is due to triggering an application date on the file but not submitting it for disclosures before the LE due date. In this case Encompass automatically has cancelled that file and you must start a new one from the beginning.
Article ID: 7, Created: 6/14/2018 at 11:24 AM, Modified: 9/12/2018 at 10:29 AM